Frequently Asked Questions

Who is QWENKAY INFORMATION SDN BHD?
It is a small private limited company, selling cheap, reasonable decent guitars, (non-premium labels) made in China.
The guitar store is located on the Ground Floor, G27, Millennium Square, Petaling Jaya, Selangor. It is more like a store without proper showroom, with many models still in boxes

HOW TO ORDER/BUY?
1) We do not have ecommerce online store shopping cart
2) We have ONLINE CATALOG on Mudah, Carousell and on this website Qwenkay.com . The prices on ALL these sites are the same.
3) Select the product you are interested.
4) Call/SMS/WhatsApp/WeChat 016-3138083 - enquire from us the product brand/model and the best price we can give.
5) We will TEXT TO CONFIRM YOUR ORDER if stock available, and endeavor to quote you the best possible price including shipping charges if any.
6) If you agree the price, we text you our bank account or invoice you through PayPal if you wish to pay by credit/debit card.
7) After you have banked-in, immediately text us your full name, address with postcode and mobile number (if different from current one).
8) Note: PO Box numbers cannot be used for shipping. Actual address must be provided as acknowledgment of receipt of parcel is essential.

Can we try and test the guitars in your shop?
Sure, feel free to drop by and test the guitars.

Your guitar prices on Mudah and this website can negotiate?
The listed prices are all BEFORE discount. We give discounts ranging from 5% to 12% depending on the models. Call/SMS/WhatsApp/WeChat 016-3138083 to get the best price.

Do you post/ship?
Yes, we ship to everywhere in Malaysia, shipping charges apply accordingly.

How long to receive guitar by post?
It usually takes from 1 to 4 working days.

What are the payment methods?
* PAYMENT Method:
- Cash/ Mobile Bank Instant Transfer: RHB/Maybank2u/CIMB
- Credit/Debit Card via PayPal

Do you have COD?
Sorry we do not have COD (cash on delivery) service. You have to come to our Store at Millennium Square Petaling Jaya to buy or we can ship/courier to you.

SHIPPING

Which shipping company do you use?
M Xpress Sdn Bhd only.

Why not use Pos Laju which I feel is more reliable?
We feel M Xpress is the cheaper cost effective solution at the moment.

Why you still not yet post my parcel? What is your shipping procedure?
1) After payment confirmation, we try our best to package and send the parcel as early as possible.
2) M Xpress Express lorry will come to our store to collect the parcel usually in the evening.
3) Immediately after the parcel is collected by M Xpress, we will text you the track reference number.

Why the Courier Track Reference Number you give me do not appear online?
We sms you the Track Ref No. immediately after courier picks up. They will only key-in the data late evening. So it is better to check the parcel online status the next day. (don't check on the same day).

How long to receive parcel?
Delivery to anywhere in Malaysia is from 1 to 4 working days from shipment date. (i.e the day courier picks up parcel from our store)

Parcel will surely reach reach me?
We guarantee delivery of the parcel to you, failing which we refund your money back 100%.

Do you ship to Sabah/Sarawak?
We ship to everywhere in Malaysia, including Sabah and Sarawak. Courier charges apply, takes between 1 to 7 working days (see above) from shipment date, after your payment has been confirmed and cleared (if cheque).

Can I pay a deposit first, say 50%. And you reserve for me?
Sorry cannot. Full payment only. No booking.

BUYING A GUITAR
Questions on buying a guitar here