Return & Refund Policy

* We do not accept returns or exchanges unless the item you purchased is defective/damaged in its original packing. We do thorough screening before sending out.
* For buyer who bought by shipment, postage for the return item should be borne by the buyer. We will also not be responsible if your shipment is lost during the return transit.
* For buyer who self collected, he/she should arrange delivery of the return item
* The return item should be in original condition, original packaging and original tag. If the goods/products have been used or damaged by the customer, there will not be any refund
* We reserve the right not to return or refund if we found that the item had been damaged intentionally/not damaged.
* The return should be made within 3 days after receiving the items or 7 days upon our delivery date. We will close the file after 7 days.
* Please return your purchase to the following address:
Qwenkay Information Sdn Bhd (206906-H)
G-027, Ground Floor, Millennium Square, Dataran Millennium PJ, Jalan 14/1, Section 14, 46100 Petaling Jaya, Selangor, Malaysia.
* Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect.
* If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

We are always here to help, if you have questions, please email to qwenkay@gmail.com or call 016-3138083.